Company profile
Thai Airways International Public Co,.ltd is a national enterprise subordinated to the Ministry of Transport. It is a public company registered in The Securities Exchange of Thailand since 1991 with the Ministry of Finance as a dominance shareholder at more then 50%.
We operate the airlines business that transport passengers, goods, parcels and postal through air transportation via Thai major cities to the primary cities around the world. From schedule flights to charter flights and through our alliances with Suvarnabhumi Airport as the main hub for all flight routes.
Other than airlines business that is our main business, we have other related business and support our airfreight both in business unit model and joint venture model; contain with
• Passengers service, products service, pre flight and post flight preparation
• In-flight meals and beverages service
• Aircraft maintenance service
• Flight administrator service
• Duty-free products and souvenir merchandise
• Travel and traveling support service
• Flight service attendants training service (Joint venture)
• Workforce provider service (Joint venture)
• Aircraft fuel service (Joint venture)
• Seat booking and reservation service (Joint venture)
Our main revenue is from passengers and goods transportation in the ratio of 95%. The other 5% is from the other supporting enterprise.
Vision, Value and Mission
As the national airline, we announce our vision to set our goal to public and use it as the guideline for all units to achieve the same goal “National Premium Airline with Touches of THAI and Effective Management for Sustainable Profitability”. While focusing on building shared value to raise the main value e.g. focus on customer satisfaction building, offer the world class services and ensure value creation in order to create strong and sustainable growth and to enable the Company to compete successfully in the ever changing business environment. We announce our mission to show our determination and ask all confederates to perform as follows
• To provide comprehensive domestic and international air transport services with a focus on safety standards, convenience, and high quality service with Thai touches, in order to deliver the products of high value and credibility and create good impression and relationshipswith the customers
To enhance good corporate governance practices to meet international standards, thereby ensuring sustainable growth and high returns on investment for the shareholders.
• To build on its strengths of being a learning organization that encourages the employees to perform at their highest capacities, realize the importance of customers and enhance their capabilities, skills, responsibilities and commitment to the organization.
• To provide support and assistance and demonstrate responsibilities to the society and the environment, as the national airline.
All of the above obligations must be carried out in accordance to the good corporate governance principles.
Supervision structure
In order to be in line with The Securities Exchange of Thailand’s rules as a public company, we divide our structure into 2 parts contain with;
1. Company’s committee
2. Company’s management division
Company’s committee
Considering and advising on major factors about business operation. Play a key role in supervising management division to follow all company’s policies and framework by appointing subordinate committee to help study in detail and screen all specific works and to keep everything under good controlling principle contain with;
1. Auditcommittee
2. Independent committee
3. Corporate governance committee
4. Nomination, Remuneration and Human Resource Developmentcommittee
5. Corporate social responsibility committee
6. Managing director’s performance evaluating committee
7. Risk management committee
8. ExecutiveManagement committee
9. Law committee
Company’s management division
Has divide the management structure into 2 parts by job type and duty role to create operation’s flexibility through the direct report to managing director contain with;
1. Airline business as a main business that transport passengers and goods, contain with 5 main lines that are commerce line, strategic and business development line, finance and accounting line, human resource and organization activity line and product and service line along with 2 operation units that are operation line and technical line.
2. Airline supporting business manages in a business unit type, contain with 4 business units that are product commerce and postal unit, airline kitchen unit, Thai Smile business unit and ground business unit.
Staff characteristic
We have an employment in both permanent and outsource, depending on each unit task. We also have employee distribution and hire permanent employee at each flight destination due to each country’s terms and regulations. In some tasks, we hire an agent to work instead of our employee by an agreement to deliver products and service in the company’s standard.
For some employee duty roles that are requiring specific skill-sets and expertise, we have a potential development system to raise knowledge and also finding a replacement, if needed through training center which response for planning and defining course syllables.
Product delivery procedure
Use an aircraft as a main tool to transport passengers and goods by invest to buy our own aircraft and transport passengers through alliances’ aircraft. We have our main maintenance service before delivery to raise confidence in our service and keep the standardservice level along with holistic service for pre-flight, in-flight and after-flight for a continuance, convenient and seemless service. We apply technologies and communication networks to connect all services in every place, so clients and staff can keep up with all information provided.